APPOINTMENTS
Ellen Stirling Medical Centre is a mixed billing practice. Patients who hold a valid pension card, health care card and children under 16 years of age will be still bulk billed.
All other patients with no Medicare card will be privately charged as below.
| Monday To Friday Mixed Billing | Fee | Medicare Rebate | Out of Pocket |
| Standard | $70.00 | $41.20 | $28.80 |
| Long | $115.00 | $79.70 | $35.30 |
| Missed Appointments (Cancellations require 1 hours’ notice) |
$50.00 | — | — |
We use an appointment system at this practice and would ask you to please inform the receptionists if you need a longer appointment to discuss your health matters or for more complex problems such as insurance medicals, counselling, health reviews, etc. If more than one family member requires attention, please ensure that separate consecutive appointments are made. If you are unable to keep your appointment, please notify the receptionists as early as possible. Please let reception staff know when you arrive at the surgery for your appointment.
Private fees for the services which cannot be billed to Medicare
- Insurance Medical
- Commercial Drive Medical
- Renewal of Cancelled Driving License
- Procedural Fees
TELEPHONE CALLS
The receptionist will be able to assist you in most cases, however if you wish to speak to your doctor, a telephone consultation will be arranged private fees may apply.
REPEAT PRESCRIPTION
Patients must make an appointment for repeat prescriptions. They will not be issued without being seen by the GP.
REFFERRALS TO SPECIALISTS
If the doctor considers that a medical need exists for specialist treatment a referral will be provided. It is therefore important to make an appointment with the doctor who will discuss your problem with you and help you to decide on the appropriate course of action.
RECALLS
For patients who require regular check-up immunisations and/ or screening, we offer a recall service. This is done automatically unless we are advised that you would prefer not to be notified.
MEDICAL CERTIFICATES
Medical Certificates are legal documents. In order to obtain a medical certificate for work a consultation with your doctor is required. It is not legal to back date a certificate.
Centrelink medical certificates will not be given to patients without prior medical history on your file. Please book in with your regular GP to obtain this certificate
RESULTS
Patients are required to make a follow up appointment to discuss any abnormal results. Normal and INR results can be obtained from our practice nurse.
COMPLAINTS, COMPLIMENTS AND SUGESSTIONS
We are proud of our practice, but if you have any feedback or suggestions, please contact us on: info@gpwest.com.au
Your feedback is important to us and we take all information received seriously.